Jan 23, 2021 - 07:28 AM
Hi Jamie, This is the first we are hearing of this error. Are you able to load a different design file type into that machine (will it read it)? If so, please try that and see if you get the same error. Do you have software to view the design on your computer prior to loading it into your machine to see the hoop parameters? It is sizes just a bit over a 4x4 size, and you should be able to use a 5x7 hoop. If these suggestions don't work, please email us at firstname.lastname@example.org so we can be of more assistance.
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