Answer
Oct 14, 2021 - 07:23 AM
If you have purchased a digital product (hand embroidery design, machine embroidery design, digital book, digital pattern, free project, or counted cross stitch chart) you should receive an email confirmation containing the link to download your digital purchase once your payment has been processed. Additionally, once the order is submitted you should be redirected to a confirmation page that contains the link for downloading the file(s).
If the payment has been processed, but you still have not received your email, be sure to check your spam filters. If you still cannot find the email you can log into your account on www.sulky.com and retrieve the downloads from within your "Orders" history. See the video below for details.
https://youtu.be/gsEHv2-yP0s
If the payment has been processed, but you still have not received your email, be sure to check your spam filters. If you still cannot find the email you can log into your account on www.sulky.com and retrieve the downloads from within your "Orders" history. See the video below for details.
https://youtu.be/gsEHv2-yP0s
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