Answer
Feb 06, 2023 - 09:00 AM
The product you like want is Sulky Sticky Fabri-Solvy (#457-02) or Sulky Stick 'n Stitch (#459-02) (same product, just packaged differently to appeal to hand embroiderers). Both are 8-1/2" x 11" sheets, and I would feed them through the single-sheet by-pass, which you have tried.
Where did you purchase the product? There is a ton of counterfeit product on Amazon. The packaging looks like ours but is not. In the counterfeit product, the release sheet looks and feels like paper and is white. (At least so far.). The genuine product has a cream-colored silicone coated release sheet.
Where did you purchase the product? There is a ton of counterfeit product on Amazon. The packaging looks like ours but is not. In the counterfeit product, the release sheet looks and feels like paper and is white. (At least so far.). The genuine product has a cream-colored silicone coated release sheet.
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